Help Center
How can we help?
Answers for buyers and planners using TripEngine.
For Buyers
How TripEngine Works
An overview of the marketplace and how buyers find and hire planners.
Building Your Trip Brief
How to use the AI trip builder to create a structured brief.
Understanding Match Scores
How we match your brief to planner programs and what the scores mean.
Customizing a Group Program
How to request a customized version of a planner's existing program.
Working With Your Planner
What to expect once you've connected with a planner.
For Planners
Getting Listed on TripEngine
How to join as a founding planner and publish your first program.
Creating Your First Program
What makes a strong group program listing and how to build one.
Managing Customization Requests
How buyer requests come in and how to respond to them.
Your Planner Profile
How to set up your profile to attract the right buyers.
Fees & Payments
How TripEngine's transaction fee works and how you get paid.